Support

One of the quieter announcements from VMworld US 2017 was that of VMware Skyline. No, not the Nissan sports car! As a VMware customer, VMware Skyline is a platform that provides VMware visibility in to your environment with the aim of providing proactive and predictive recommendations, based on the configuration in your environment, cross referenced with VMware guidance, KB articles and lessons learned from other customers’ environments. In the event that you log a case with VMware, Skyline also provides the Global Support Services (GSS) team access to information about your environment, without needing to spend hours gathering logs, configurations or sitting on a Webex with an Engineer while they get familiar with your environment and specific configurations. ...

Introduction The VMware vCenter Support Assistant is a free plugin made available by VMware in the form of a virtual appliance. After deploying the appliance, it can be registered to vSphere SSO and you can authorise one or more vCenter Servers to Support Assistant. Support Assistant provides the following benefits: Reactive support. You can use the Support Assistant plugin in the vSphere Web Client to easily create new service requests (SRs), as it is essentially a front end to the MyVMware portal. The big benefit of lodging the SR through Support Assistant is that you get the chance to automatically gather logs for different entities in your environment and these logs are automatically generated and uploaded to VMware as a background task. You can also manage existing SRs through support assistant to add comments, upload files or generate more logs ...